2012/09/14

Apology from godaddy

I received an apology from CEO of godaddy about the service interruption on this Monday.  I have been a loyal customer of godaddy.com for over 12 years, and I can recall that there has been no service outage in the past 12 years except the one happened on Monday.   No worry, I will stay with godaddy, the number one registrar in the world.

Dear warren kwok,

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

As a result of this disruption, you will receive 30% off any new product or renewal.* This offer will be available to you for the next 7 days. Simply place source code Apology4a in your cart or mention the code when you call 480-505-8877.

It's an honor to serve you. As always, please call us 24/7 at 480-505-8877 — anytime, for any reason. 

Sincerely,

Scott Wagner
CEO
GoDaddy.com

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